Process Engineering

Cross Functional Flowchart

Most business process engineering starts with a functional flow chart template - which has a swim lane for each person, department, or functional team that is involved with the process - showing an intuitive graphic depiction of who is doing what, when, where, and for how long.

Don't be surprised if this swim lane flow chart turns out to be the most used template in your lean toolkit.

Cross Functional Flowchart
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Flow Chart Template

This is a pure and simple easy to use flowchart template

It runs on the same Microsoft Excel that your people already own and (hopefully) know how to use

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Business Process Reengineering Matrix

If you've ever had a flow chart with too much information, you will appreciate this process engineering tool to untangle even the most complex workflow diagram.

Each row correlates to (and can be hyperlinked from) a box on a flow chart.

Fill-in-the-blanks columns cover every process engineering concept taught within Ray Manganelli's Reengineering Handbook.

Includes a CRUDS matrix to clarify exactly who is doing what where with every piece of paper and every element of data for every step of your process.

Value Add Analysis pie chart and Activity Based Costing analysis make it easy to identify and eliminate waste.

Jobs Design Matrix

Once you have finished business process redesign, the very next question is: "How will this affect people's jobs?"

"How many people will we need?" "How will we handle peak volume spikes?" "What new skills will be required for the new jobs?" "How do those compare with our existing jobs?" "What might be logical career paths?" "What training is needed?" "How might we organize teams?" "How might we divide management responsibilities?"

The Jobs Design Matrix helps your team to organize and document its thoughts regarding these process engineering issues and more.

Change Management Worksheet

Your team might do an impressive job of business process reengineering, but change only happens if and when people start actually doing it the new way.

"How are we going to get people to buy into all of these proposed changes?" "Who are the most important people that need to support these changes, and how are we going to approach them?"

Dr. Michael Hammer, author of Reengineering the Corporation, is famous for saying, "the soft stuff is the hard stuff". In other words, the task of reengineering processes is easy compared to the task of getting the people in their various positions of power to buy into your great ideas.

This Change Management Excel template helps your team to anticipate and soften the edges that have unnecessarily cut so many personal relationships (and careers).

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