Installation FAQ
FAQ: An installation (or an upgrade) doesn't seem to be
installing correctly.
Uninstall, then install again.
For a licensed version of v6 or higher, deactivate before
uninstalling: Excel >
Add-Ins > Systems2win menu > Setup
and Upgrade > Activate or Deactivate Systems2win
FAQ: My email or browser won't allow me to download an exe file.
If we haven't already provided you with an alternate renamed file,
contact us to send
you the file with the extension renamed to something other than zip or exe (which
should enable you to receive the file).
Then rename the file to end with exe, and run it as usual.
Tip: How to
unhide extensions for known file types
If your IT Dept has gone to even greater lengths to prevent you from
downloading an exe file, then ask them how they want you to do this. And
perhaps let us know.
FAQ: My computer won't allow me to install an exe file.
You need to Run as Administrator.
Perhaps ask your Information Technology Department to help you.
FAQ: Our firewall prevents activation.
Add the following URL to your firewall white hat list: http://www.internetactivation.com
FAQ: When trying to install, I get the error message: "Socket error
2"
This means that Systems2win cannot contact the activation server.
This is usually due to one of three things: a proxy
server, a firewall, or anti-virus software.
Try temporarily disabling any firewalls or anti-virus software for the purpose of
activating.
If using a proxy server, you can set the proxy settings
in Excel > Add-Ins > Systems2win menu > Setup
and Upgrade > Activate or
Deactivate Systems2win > Help > Advanced tab.
FAQ: When I try to install, I get the error message: "Could not initialize
installation. File size expected = <a number>, file size returned = <a smaller
number>
Your file download was interrupted before completing the download. Download
the file again.
FAQ: When I try to open a file in the zSystems2win folder, it asks for a password.
Other than the Systems2win Help.xls file...
all other files in the zSystems2win folder are application files - which are not
meant to be opened.
Follow the
instructions for How to find and open your Systems2win templates.
FAQ: When I press a button in a Systems2win template, I get the error
message that "file S2win<name>.sys could not be found".
Possibility 1) You clicked on a .sys file in the zSystems2win folder. If
you click one of these .sys files, not only will you be asked for a password,
but the .sys file will become disabled until you restart Excel. Solution.
Restart Excel.
Possibility 2) You are trying to use a Systems2win template on a computer
that does not have the Systems2win Application installed. Solution:
Install the Systems2win Add-in on the computer you are
using. Or use the Systems2win template on a computer that already has the
Systems2win Add-in installed.
FAQ: After installing, the Systems2win menu appears, but there is no
Systems2win folder tab containing my templates.
Possibility 1) You might be using an older version of Excel on a computer
that also has a higher version of Excel installed. (e.g. you might be using
Excel 2003 on a computer that also has Excel 2007 installed)
Even then, this is only a problem if the newer version of Excel is a
different language, or the user has specified a different
default User Templates folder.
(This can still be a problem, even if the higher version was installed, and
then later uninstalled.)
Solution: In the higher version of Excel - identify the
default User Templates folder.
Then in the lower version of Excel, change the default User Templates folder
to be the same.
Or change the higher version to be the same as the lower
version, and then re-install your Systems2win Add-in application.
Better solution: Don't run two versions of Excel on the same computer. If
you do, your problems have only just begun.
Possibility 2) Your Administrator installed your templates while logged in
under a different user name. (Rather than using our suggested method of Run As
Administrator while logged in as your user name).
Solution: Logged in as yourself - follow the instructions to
Set the path to your
S2winPortal, and do a manual Sync.
Possibility 3) The IT Department at your large company has instituted Policies that
redirect all users to a shared templates folder on a central server.
Have your IT Dept follow these
instructions to install your Systems2win templates on your shared server.
FAQ: How do we install multiple users on a single
computer?
After the first user has installed and Activated as usual...
Each additional user can either:
a) re-install the Systems2win application while logged on under their User
Profile (without the need to Activate again)
b) or load the Systems2win Automation Add-ins manually
Tools > Add-ins > Automation
button. Select the add-ins: Systems2win.Functions
and VSM.Functions. Click
Okay. Restart Excel.
FAQ: How can I deactivate and move my license to another computer?
Excel > Add-Ins > Systems2win menu > Setup
and Upgrade > Activate or
Deactivate Systems2win
then simply Deactivate, (which will free
your license to be available for another computer),
or follow the instructions to Manually move license
FAQ: How to uninstall?
Instructions to uninstall.
Add-in & Portal Home Page
